Snoring Inn policies

Refund Policy

When money comes back to you, how much, and how long it takes.

Last updated 20 September 2026Snoring Inn (PTY) Ltd

This policy covers refunds of money already paid to us. Read it together with the Cancellation Policy, which decides whether a refund is due in the first place.

When a refund is due

You cancelled 24 hours or more before arrival and asked for money back rather than a credit.
You paid more than the deposit and then cancelled late. The amount above the 50% deposit is refunded.
We cancelled your booking and you did not want an alternative room.
You were overcharged, double-charged, or a payment was captured twice.
The room was materially not what we described, and we could not put it right.

When a refund is not due

A cancellation inside 24 hours of arrival. The 50% deposit is forfeited.
A no-show.
Departing before the end of a booked stay. The full booked period is charged.
A guest asked to leave for breaching the house rules or for misconduct.

The handling fee

Any refund carries a 10% handling fee on the amount being refunded. The fee covers the bank and administration cost of reversing a payment. It does not apply where the fault is ours: if we cancelled on you, overcharged you, or failed to deliver the room we described, you get the full amount back.

How refunds are paid

Refunds are paid by EFT into the account the original payment came from, in the name of the person who made the booking. We do not refund in cash at the property, and we cannot pay a refund into a different account from the one that paid us.

To process a refund we need your reservation number, the account holder name, the bank, and the account number.

How long it takes

Bookings made through Booking.com or an agent

If you paid the channel, the channel refunds you, under their terms. We cannot refund money we never received. If you paid us directly for a booking made on a channel, we refund you directly under this policy.

If you think something was charged wrongly

Contact us with the date, the amount and the property, on 063 644 4444 or snoringinn@gmail.com. We check the day’s takings against the card slips and the bank every morning, so a duplicate or a mistaken charge is usually visible to us within a day and we will come back to you quickly.

When a refund is due

You cancelled 24 hours or more before arrival and asked for money back rather than a credit.

You paid more than the deposit and then cancelled late. The amount above the 50% deposit is refunded.

We cancelled your booking and you did not want an alternative room.

You were overcharged, double-charged, or a payment was captured twice.

The room was materially not what we described, and we could not put it right.

How refunds are paid

To process a refund we need your reservation number, the account holder name, the bank, and the account number.